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Open mbi96 legal terms for Malaysia

We keep the legal side of your account in one place so you can check what applies before you send a request or make a change.

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mbi96 Open mbi96 legal terms for Malaysia
CONTACT PATHS

Switch to legal contact paths

When you need help with a legal request, we keep the paths simple. Use the contact route that fits your case: a message through your account, a written request, or the email-style…

Account message Send us a short message with your account email, the date, and the legal point you want checked. We use it for record corrections, access queries, and consent questions tied to your account.
On-page form Use the form inside your account when you want a copy of stored records or a correction. We match the request to your profile and answer through the same channel, so the trail stays clear.
Written mail If you prefer a paper trail, post your request with your full name, account ID, and reply address. We log the date received, then send the result once the check is complete.
DATA CARE

Browse how we handle records

Our handling of records is built around the points that matter: what we keep, who can see it, how cookies behave, and how you can ask for a change.

Data handling

We only keep the details needed for account setup, payment checks, and support handling. Sensitive requests are limited to staff who need them, and we use them only for the task you asked about.

Cookie controls

Cookies help us keep you signed in, remember language choices, and protect account sessions. You can clear them in your browser, but some pages may ask you to sign in again after that.

Account security

We expect you to keep your password private and to log out on shared devices. If something looks unfamiliar, contact us at once so we can pause the session and check the activity.

Record retention

We keep account, payment, and support records for the period needed to meet legal duties, settle disputes, and audit changes. When that period ends, we remove or anonymise records under our retention rules.

Change requests

If your name, contact number, or account details change, send the update through your account or our contact channels. We may ask for matching proof before we edit records tied to the account.

Legal contact

For access, correction, or deletion requests where the law allows them, reach the legal contact path listed on this page. We route the case to the right team and reply through the same channel.

Open common legal questions

If you want the short version of how we handle data, cookies, retention, and change requests, this section keeps it plain. We answer the points that matter when you are checking your account record or asking for an update. Where a request depends on local law, we say so and handle it within the permitted scope. You can use the contact path on this page for anything that needs a paper trail.

Send the request through your account or our contact path with the email linked to your profile and the change you want. We use those details to locate the record and confirm it belongs to you.

Yes. Tell us which field is wrong, then send the updated detail and any matching proof we ask for. We edit the record once the check passes and keep the prior version only where law requires it.

We keep account, payment, and support records only for the period needed for legal duties, dispute handling, fraud checks, and audit trails. After that period, we delete or anonymise the data under our retention rules.

Cookies help us keep your session active, remember basic settings, and protect account access. If you clear them, some parts of the site may ask you to sign in again before continuing.

Only staff who need the request to handle it can see the file. We route it by topic, keep a log of the reply, and avoid sharing it outside the team unless the law requires it.

If local law changes or your location falls outside permitted access, we may limit use or close the session. We will still handle data requests and contact queries through the same channels where the law allows.

Use the contact path on this page or the message area in your account and mention the change you want. We will confirm the file, tell you if more proof is needed, and reply through the same route.

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